At Equitable1, we take security seriously. Our team of experts work around the clock to keep your money and personal information safe by consistently optimizing our security efforts—all with state-of-the-art technology. While your accounts come with advanced security features, it’s important to remain vigilant and take further measures to protect yourself, particularly in the digital space.
Ensure that we have your most up-to-date address or contact information as it helps keep your personal information from being misdirected. You may also update or check your personal information by contacting our team.
Keep your Electronic Identification (email address and password used to login to our Services) absolutely confidential, and for your use alone.
You are responsible for the safekeeping of your Electronic Identification and all components thereof to prevent unauthorized use. This includes:
You must notify us by telephone immediately on learning of any of the following:
Reduce your risk of identity theft by shredding documents that contain personal or financial information before you throw them out.
You should also collect your mail daily and be sure to set up mail forwarding if you move or go on vacation.
If you receive a suspicious phone call, email, or letter claiming to be from Equitable Bank, please contact us immediately.
Update your contact details. For EQ Bank account sign-in, we’re phasing out security questions, and two-factor authentication will soon be mandatory. Ensure your mobile number and email address are up to date for SMS or email verification (note: SMS is your most secure option).
Download the EQ Bank mobile app. Download our official mobile app from Apple Store or Google Play only and keep it updated for the latest bug fixes and security features.
Bookmark us. Typing ‘EQ Bank’ into the search bar could open yourself up to scam ads and phony sites. Always type ‘www.eqbank.ca’ into the address bar to sign into online banking, and bookmark it for easy access.
Bolster your password. Create a strong and unique password with letters, numbers, and symbols—and never share it with others.
Log in regularly. Check your transaction history for any errors or unauthorized use. If you suspect your account’s been compromised, reach out to us immediately.
Turn on alerts. Monitor your account transactions by enabling SMS or email alerts to get notified of deposits, transfers, and bill payments in real time.
To learn more about security at EQ Bank, click here.
Contact the authorities
If you suspect you are a victim of fraud or theft, contact the authorities immediately.