Equitable Bank is committed to providing excellent service levels to all of its customers as part of its on-going social responsibility initiatives for its diversified employee and customer base including people with disabilities.
Our services will be provided in a manner that respects the dignity and independence of persons with disabilities. Persons with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from our services. Our employees when communicating with a person with a disability shall do so in a manner that takes into account the person's disability. We will endeavor to support our customers with disabilities to the best of our efforts and provide a range of options to service their needs.
Please take a moment to review our policies, practices and procedures on our Customer Service Standard:
Accessible Customer Service Policy
Use of Assistive Devices Policy
Customers who wish to provide feedback on the way Equitable Bank provides services to people with disabilities may contact us at:
Equitable Bank - Accessibility Coordinator
Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1
All feedback will be directed to the Accessibility Coordinator. Customers can expect to hear back within five business days. Complaints will be addressed according to our organization's regular complaint handling procedures.