Contact Us

Questions about your existing mortgage or loan?

You can call our Mortgage and Loan Services team directly at 1-888-334-3313 or chat with us by clicking the chat icon in the bottom right corner of this page.

Our team is available from Monday to Friday, 8am to 8pm ET.


Looking for EQ Bank?

The EQ Bank Customer Care team is available 8am to 12am ET, 7 days a week. 

Tel 1-844-437-2265 (toll-free within North America)

Want to sign in to myEquitable?

Log in here

Reverse Mortgages

Questions about your existing reverse mortgage? 

Contact Mortgage Services at 1-888-334-3313 or chat with us by clicking the chat icon in the bottom right corner of this page.

Our Customer Service team is available 8am to 8pm ET, Monday to Friday.

Learn more about an Equitable Bank Reverse Mortgage

1-866-576-0374
8:30 AM – 5:00 PM ET

 

Broker/Advisor Inquiries – GTA & Northern Ontario

Clifford Choy

Regional Channel Manager
M: 416-707-2880
clifford.choy@eqbank.ca

Broker/Advisor Inquiries - GTA East/Central, Ontario

Shan De Mel

Senior Regional Channel Manager
M: 416-417-4700
sdemel@eqbank.ca

Broker/Advisor Inquiries – Quebec & Ontario East

Nathalie Cormier

Regional Director
M: 438-820-7339
ncormier@eqbank.ca

Broker/Advisor Inquiries - British Columbia & Alberta

Suzanne Fleur de Lys-Aujla

Regional Channel Manager
M: 236-333-4706
saujla@eqbank.ca

Broker/Advisor Inquiries - British Columbia

Brendan Munro

Regional Channel Manager
M: 236-668-1806
brendan.munro@eqbank.ca

Regional Offices

Corporate Office - Toronto

EQ Bank Tower
2200-25 Ontario Street 
Toronto, Ontario M5A 0Y9
  • Tel 416-515-7000
  • Toll-Free 1-866-407-0004
  • Fax 416-515-7001
  • Toll-Free Fax 1-866-407-5859
Equitable Bank

Office Hours (ET)

Monday8:30 am - 5:00 pm
Tuesday8:30 am - 5:00 pm
Wednesday8:30 am - 5:00 pm
Thursday8:30 am - 5:00 pm
Friday8:30 am - 5:00 pm
Saturday & SundayCLOSED 

Alberta

909-11 Avenue SW, Suite 1300
Calgary, AB T2R 1L7
  • Tel 1-403-440-1200
  • Toll-Free 1-866-940-1201

British Columbia

601 W Hastings St, Suite 1400
Vancouver, BC V6B 1M8 
  • Tel 1-604-602-2424
  • Toll-Free 1-866-505-6886
  • Fax 1-604-675-5188

Quebec

1411 Peel Street, Suite 501
Montreal, QC H3A 1S5
  • Tel 1-514-282-7099
  • Toll-Free 1-866-407-0004
  • Fax 1-514-904-0696
  • Toll-Free Fax 1-866-407-5859

Atlantic Canada

1959 Upper Water Street, Suite 1300
Halifax, NS B3J 3N2
  • Tel 1-902-482-4797

Customer service

Our mortgage specialists are here to answer any questions you may have regarding your existing mortgage.

  • Toll-Free 1-888-334-3313
  • Chat with us by clicking the chat icon in the bottom right corner of this page     
  • SMS for customer service 1-416-945-5005
  • SMS for extensions and missed payments 1-416-874-4910

 

Mortgage renewals

We’re here to help make renewing your mortgage easy with our phone and online renewal options. Contact your Renewal Advisor today to find an option that’s right for you.

General mortgage questions?

Our frequently asked questions will help you better understand how a mortgage with us works.

Visit our mortgage FAQ page.

Business Enterprise Solutions

  • Jay Blachford
    Vice President & Managing Director, Commercial Originations
    416-816-2786
    jblachford@eqbank.ca
  • Lesley Chen
    Regional Head, Commercial Originations
    416-509-5815
    lchen@eqbank.ca
  • Matthew Lay
    Regional Director, Commercial Originations
    647-286-0675
    mlay@eqbank.ca
  • Cale Stein
    Associate Regional Director, Commercial Originations
    437-333-8943
    cstein@eqbank.ca

Commercial Finance Group

Telephone: 647-600-2000
Toll Free: 1-844-235-2000

Fax: 647-600-2032
Toll Free Fax: 1-844-235-2001

For direct client and/or application mailing:
ATTN: Deposit Services
EQ Bank Tower
2200-25 Ontario Street, Toronto, ON M5A 0Y9

For GIC deposit inquiries only, email:
gicinfo@eqbank.ca

Email: investor_enquiry@eqbank.ca

Transfer Agent and Registrar
Odyssey Trust Company
Trader’s Bank Building
702, 67 Yonge Street,
Toronto ON M5E 1J8
Canada: 1-587-885-0960
Toll-Free: 1-888-290-1175
Email: shareholders@odysseytrust.com