Contact Us

Questions about your existing mortgage?

You can call our Mortgage Services team directly at 1-888-334-3313 or chat with us virtually by clicking the chat icon below.

Our team is available from Monday to Friday, 8am to 8pm ET.


Looking for EQ Bank?

The EQ Bank Customer Care team is available 8am to 12am ET, 7 days a week. 

Tel 1-844-437-2265 (toll-free within North America)

Want to sign in to myEquitable?

Log in here

Reverse Mortgages

Questions about your existing reverse mortgage? 

Contact Mortgage Services at 1-888-334-3313 or email customerservice@eqbank.ca

Our Customer Service team is available 8am to 8pm ET, Monday to Friday.

Learn more about an Equitable Bank Reverse Mortgage

1-866-576-0374
8:30 AM – 5:00 PM ET

Broker/Advisor Inquiries – GTA West & Southwest Ontario

Rick Collard

Regional Channel Manager
M: 416-505-6880
Rick.collard@eqbank.ca

Broker/Advisor Inquiries – GTA & Northern Ontario

Clifford Choy

Regional Channel Manager
M: 416-707-2880
clifford.choy@eqbank.ca

Broker/Advisor Inquiries - GTA East/Central, Ontario

Shan De Mel

Regional Channel Manager
M: 647-559-3543
sdemel@eqbank.ca

Broker/Advisor Inquiries – Quebec & Ontario East

Dan Dilio

Regional Channel Manager
T: 1-866-511-7919
M: 514-600-3701
ddilio@eqbank.ca

Broker/Advisor Inquiries - British Columbia & Alberta

Alex Woodbridge

Regional Channel Manager
M: 604-367-6250
alex.woodbridge@eqbank.ca

Regional Offices

Corporate Office - Toronto

Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1
  • Tel 416-515-7000
  • Toll-Free 1-866-407-0004
  • Fax 416-515-7001
  • Toll-Free Fax 1-866-407-5859

We're moving! Starting May 15, 2025, our Toronto office will be at a new location: 2200-25 Ontario Street, Toronto, ON, M5A 0Y9.

Equitable Bank

Office Hours (ET)

Monday8:30 am - 5:00 pm
Tuesday8:30 am - 5:00 pm
Wednesday8:30 am - 5:00 pm
Thursday8:30 am - 5:00 pm
Friday8:30 am - 5:00 pm
Saturday & SundayCLOSED 

Alberta

909-11 Avenue SW, Suite 1300
Calgary, AB T2R 1L7
  • Tel 1-403-440-1200
  • Toll-Free 1-866-940-1201

British Columbia

777 Hornby Street, Suite 1240
Vancouver, BC V6Z 1S4
  • Tel 1-604-602-2424
  • Toll-Free 1-866-505-6886
  • Fax 1-604-675-5188

Quebec

1411 Peel Street, Suite 501
Montreal, QC H3A 1S5
  • Tel 1-514-282-7099
  • Toll-Free 1-866-407-0004
  • Fax 1-514-904-0696
  • Toll-Free Fax 1-866-407-5859

Atlantic Canada

1959 Upper Water Street, Suite 1300
Halifax, NS B3J 3N2
  • Tel 1-902-482-4797

Customer service

Our mortgage specialists are here to answer any questions you may have regarding your existing mortgage.

  • Toll-Free 1-888-334-3313
  • Email customerservice@eqbank.ca
  • SMS for customer service Inquiries 1-416-945-5005
  • SMS for extensions and missed payments 1-416-874-4910

Refinancing your mortgage?

If you are considering consolidating your debt or increasing your mortgage to benefit from the equity in your property, call our mortgage specialists to discuss the various options available to you.

Mortgage renewals

Consolidate your debt or increase your mortgage to benefit from the equity in your property.

General mortgage questions?

Our frequently asked questions will help you better understand how a mortgage with us works.

Visit our mortgage FAQ page.

Business Enterprise Solutions

  • Jay Blachford
    Vice President & Managing Director, Commercial Originations
    416-816-2786
    jblachford@eqbank.ca
  • Lesley Chen
    Regional Head, Commercial Originations
    416-509-5815
    lchen@eqbank.ca
  • Connor Smith
    Regional Director, Commercial Originations
    437-533-4788
    csmith@eqbank.ca
  • Matthew Lay
    Associate Regional Director, Commercial Originations
    647-286-0675
    mlay@eqbank.ca
  • Cale Stein
    Associate Regional Director, Commercial Originations
    437-333-8943
    cstein@eqbank.ca

Commercial Finance Group

Telephone: 647-600-2000
Toll Free: 1-844-235-2000

Fax: 647-600-2032
Toll Free Fax: 1-844-235-2001

For direct client and/or application mailing:
ATTN: Deposit Services
Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1

For GIC deposit inquiries only, email:
gicinfo@eqbank.ca

Telephone: 416-515-7000

Email: investor_enquiry@eqbank.ca

Transfer Agent and Registrar:
Computershare Investor Services Inc.
100 University Avenue, 8th Floor
Toronto, Ontario M5J 2Y1
1-800-564-6253