Contact Us

Questions about your existing mortgage?

You can call our Mortgage Services team directly at 1-888-334-3313 or chat with us virtually by clicking the chat icon below.

Our team is available from Monday to Friday, 8am to 8pm ET.

Looking for EQ Bank?

The EQ Bank Customer Care team is available 8am to 12am ET, 7 days a week. 

Tel 1-844-437-2265 (toll-free within North America)

Want to sign in to myEquitable?

Log in here

Reverse Mortgages

Questions about your existing reverse mortgage?

Contact Mortgage Services at 1-888-334-3313 or email

Our Customer Service team is available 8am to 8pm ET, Monday to Friday.

Learn more about an Equitable Bank Reverse Mortgage

8:30 AM – 5:00 PM ET

Broker/Advisor Inquiries – Toronto West/Southwest Ontario

Rick Collard

Regional Channel Manager
M: 416-505-6880

Broker/Advisor Inquiries - Toronto East/Central

Shan De Mel

Regional Channel Manager
M: 647-559-3543

Broker/Advisor Inquiries – Quebec & Ontario East

Dan Dilio

Regional Channel Manager
T: 1-866-511-7919
M: 514-600-3701

Broker/Advisor Inquiries - Alberta and British Columbia

Simone McMillan

Senior Regional Channel Manager
T: 1-800-825-0573
M: 236-304-6611

Regional Offices

Equitable Bank

Corporate Office - Toronto

Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1 Canada
  • Tel +416-515-7000
  • Toll-Free +1-866-407-0004
  • Fax +416-515-7001
  • Toll-Free Fax +1-866-407-5859
Equitable Bank

Office Hours (ET)

Monday8:30 am - 5:00 pm
Tuesday8:30 am - 5:00 pm
Wednesday8:30 am - 5:00 pm
Thursday8:30 am - 5:00 pm
Friday8:30 am - 5:00 pm
Saturday & SundayCLOSED 
Equitable Bank

Alberta Office

906 12th Avenue SW, Suite 700
Calgary, AB T2R 1K7 Canada
  • Tel +1-403-440-1200
  • Toll-Free +1-866-940-1201
  • Fax +1-403-440-1201
  • Toll-Free Fax +1-888-440-1201
Equitable Bank

British Columbia Office

777 Hornby Street, Suite 1240
Vancouver, BC V6Z 1S4 Canada
  • Tel +1-604-602-2424
  • Toll-Free +1-866-505-6886
  • Fax +1-604-675-5188
Equitable Bank

Quebec Office

1411 Peel Street, Suite 501
Montreal, QC H3A 1S5 Canada
  • Tel +1-514-282-7099
  • Toll-Free +1-866-407-0004
  • Fax +1-514-904-0696
  • Toll-Free Fax +1-866-407-5859
Equitable Bank

Atlantic Canada Office

1959 Upper Water Street, Suite 1300
Halifax, NS B3J 3N2 Canada
  • Tel +1-902-482-4797

Customer service

Our mortgage specialists are here to answer any questions you may have regarding your existing mortgage.

  • Toll-Free 1-888-334-3313
  • Email
  • SMS for customer service Inquiries 1-416-945-5005
  • SMS for extensions and missed payments 1-416-874-4910

Refinancing your mortgage?

If you are considering consolidating your debt or increasing your mortgage to benefit from the equity in your property, call our mortgage specialists to discuss the various options available to you.

Mortgage renewals

Consolidate your debt or increase your mortgage to benefit from the equity in your property.

General mortgage questions?

Our frequently asked questions will help you better understand how a mortgage with us works.

Visit our mortgage FAQ page.

Business Enterprise Solutions

Commercial Finance Group

Telephone: 647-600-2000
Toll Free: 1-844-235-2000

Fax: 647-600-2032
Toll Free Fax: 1-844-235-2001

For direct client and/or application mailing:
ATTN: Deposit Services
Equitable Bank Tower
30 St. Clair Avenue West, Suite 700
Toronto, Ontario M4V 3A1

For GIC deposit inquiries only, email:

Telephone: 416-515-7000


Transfer Agent and Registrar:
Computershare Investor Services Inc.
100 University Avenue, 8th Floor
Toronto, Ontario M5J 2Y1