COVID-19 — we're here to help
With the COVID-19 pandemic on all of our minds, we know that these are extraordinary times, and we want you to know that at Equitable Bank, we’re here to help.
As a company, we’re committed to the wellbeing of our employees, their families and the community at large. With this in mind, we have made all necessary accommodations to move most of our workforce to a remote work environment in order to support the global effort in reducing the spread of the virus and ensure there is no interruption to service.
We want our customers, brokers, and bank partners to know that we remain stable, fully operational, and well on track to meet their needs. All of our customers will continue to have access to their savings, and can access credit in the way they would normally expect.
You can continue to use myEquitable, our mortgage and deposit broker portals, and Statement Share as you normally would.
At Equitable Bank, we are standing alongside Canada's six largest banks to help provide financial relief to Canadians impacted financially by COVID-19. We are committed to working with personal and small business banking customers on a case-by-case basis to provide flexible solutions that help them manage through challenges such as pay disruption, childcare disruption due to school closures, or challenges resulting from the COVID-19 virus itself. This support will include up to a six-month payment deferral for mortgages.
Clients who are worried about their financial situation or facing hardship are encouraged to contact us directly to discuss what options may be available. We are here to help.
In order for us to best assist you, please submit a Financial Relief Request. If you have already sent in your request via email, you do not need to complete this form again.
Thank you for putting your trust in Equitable Bank, as we continue to join the collective effort to help Canada fight this pandemic. Together, we can get through this.
President & CEO, Equitable Bank