COVID-19 — we're here to help

For more than 50 years, we have remained committed to the well-being of our customers, employees, their families, and the community at large. Please be assured that we will continue to work with you to provide advice and support.

Customers who need help managing financial challenges due to impacts of COVID-19 are encouraged to contact us to discuss what options may be available. We are here to help. As well, customers can learn about financial and economic support offered by government of Canada here.

Feel free to reach out to us by phone at 1-888-334-3313 ext. 1906 or email customerpayments@eqbank.ca.

Thank you for continuing to put your trust in Equitable Bank.

Financial Relief Request

By providing this information, you authorize us to communicate details of your mortgage and accept instructions from you by email.

Your request has successfully been submitted. Please note, we are currently experiencing a high volume of requests and are working hard to respond to all customers as soon as possible. Thank you.

Financial relief requests must be submitted by a borrower.

Property Address:

If applicable, has your employer requested your return to work?
Does your employer or business have an expected return to work date?
Do you anticipate that you will be able to pay your next upcoming mortgage payment?*
Have you previously been approved for payment relief under the COVID-19 deferral program and if so, how many months?*

If you have already been approved for financial relief and require additional relief, please submit this form again at the end of your current relief period.

Are you qualified to receive and/or have you applied for Employment Insurance or other government assistance programs?*
The answer is case sensitive.

I have read and acknowledge that by deferring my payment, the interest amount will be capitalized to my mortgage balance, which will increase my remaining principal balance as well as my amortization period. This means that I will pay more interest over the life of my mortgage, but this arrangement will help me with my short-term cash flow.*